New Patients

Register as a New Patient

We welcome registrations from new patients living within our Practice Area. We require you to fill in a GMS1 form and a new patient questionnaire; these are available online below. Please note you will need to attend the surgery to sign these documents,

We would ask that you also bring ID (e.g. passport, driving licence etc) and proof of residency (e.g. utility bill, rental agreement, statement etc.)if possible.

Children registering at the surgery that are under the age of 16 follow the same process as an adult but will need to have at least one a parent or guardian also registered at the practice and for them to be present during the registration process.

You may also wish to register for our online service through which you can book appointments and order repeat medication. Please complete the Online Registration Form.


Temporary Patient Registrations

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

Disabled Patient Facilities

Shelley Manor & Holdenhurst Medical Centre was adapted with disabled people in mind when the original alterations were made to the property.  A survey of the premises has been undertaken and additional improvements made to ensure that we continue to meet your needs.  The facilities include; sloping path to the entrance of the building including a bell if you need to assistance; lowering of postal boxes, a lift; hearing loop; disable writing pack; large print practice leaflet and disabled toilet facilities. 

In conjunction with this, the staff are constantly mindful of your needs and are more than happy to assist you, so please ask.  We hope that these improvements will ensure easy access for everyone visiting the surgery.  However, should you encounter any difficulties whatsoever, please do not hesitate to speak with our Practice Manager or make use of our suggestion box so that we can investigate reasonable adjustments to make your visit more comfortable.